- Fundamental Techniques in Handling People:
  - Don't criticize, condemn, or complain.
  - Give honest and sincere appreciation.
  - Arouse in the other person an eager want.

- Six Ways to Make People Like You:
  - Become genuinely interested in other people.
  - Smile.
  - Remember that a man's Name is to him the sweetest and most important sound in any language.
  - Be a good listener. Encourage others to talk about themselves.
  - Talk in the terms of the other man's interest.
  - Make the other person feel important and do it sincerely.

- Twelve Ways to Win People to Your Way of Thinking:
  - Avoid arguments.
  - Show respect for the other person's opinions. Never tell someone they are wrong.
  - If you're wrong, admit it quickly and emphatically.
  - Begin in a friendly way.
  - Start with questions the other person will answer yes to.
  - Let the other person do the talking.
  - Let the other person feel the idea is his/hers.
  - Try honestly to see things from the other person's point of view.
  - Sympathize with the other person.
  - Appeal to noble motives.
  - Dramatize your ideas.
  - Throw down a challenge & don't talk negative when the person is absent, talk about only positive.

- "Be a Leader: How to Change People Without Giving Offense or Arousing Resentment":
  - Begin with praise and honest appreciation.
  - Call attention to other people's mistakes indirectly.
  - Talk about your own mistakes first.
  - Ask questions instead of directly giving orders.
  - Let the other person save face.
  - Praise every improvement.
  - Give them a fine reputation to live up to.
  - Encourage them by making their faults seem easy to correct.
  - Make the other person happy about doing what you suggest.